Hi, I’m Paul.
I'm a Product Design & UX leader, interaction designer, people manager, truth-seeker, and empath.
I'm passionate about improving users' lives by uncovering customer needs and resolving pain points.
Building innovative products and teams across diverse industries, including B2B and B2C experiences in Tech, Finance, Legal, and Automotive.
As an award-winning designer turned leader, I worked with top-tier companies during my agency tenure. Now on the “client side,” I’ve built and managed highly successful cross-disciplinary UX teams. My experience equips me with a unique perspective on crafting successful products under tight constraints and deadlines.
Some prominent companies I worked with…
Work & Experience
Full resume & portfolio on request
SENIOR UX MANAGER
Led a multi-disciplinary product design team at Google, overseeing the design of enterprise applications vital to Google’s Legal, Risk, and Compliance functions.
Drove UX initiatives across six major programs, addressing complex customer challenges. Collaborated with cross-functional leadership to develop experience-led strategic roadmaps, resulting in cohesive, high-performing product experiences.
USER EXPERIENCE DIRECTOR
Chase Bank
Executive Director of UX for Chase.com, leading design, research, and content efforts for the logged-in consumer banking homepage. This homepage serves as a critical touchpoint for 49 million customers and drives 85-90% of logged-in site traffic.
Aside from the homepage, responsibilities included global elements such as site navigation, headers, footers, and overall design standards – ensuring that the end-to-end experience was unified, consistent, and on-brand.
USER EXPERIENCE DIRECTOR
Chase Business & Commercial Bank
Head of Design for Chase Business & Commercial Banking, leading a cross-disciplinary UX team in designing and launching high-quality B2B and B2C experiences across multiple devices.
Drove the full redesign, from conception to launch, of the Chase for Business (small business) and Chase Connect (commercial) web experiences for 2.6 million customers.
UX DIRECTOR
Retirement Plan Sponsor
Experience Director at Razorfish, led UX efforts for the Prudential Financial account, shaping UX strategy across their B2C and B2B retirement plan ecosystem.
Spearheaded the research and design of a comprehensive platform of tools enabling employers to manage retirement plans, incorporating features for plan administration, employee communication, compliance tracking, and customer support.
SENIOR INFORMATION ARCHITECT
Retirement Accounts
Senior Information Architect at Razorfish led a team of UX and visual designers crafting mobile and desktop experiences under tight deadlines, and even tighter regulatory constraints.
Championed user-centered design principles, influencing our client to prioritize user needs throughout development, and instilling a lasting commitment to user-centricity within the client's organization.
This retirement plan experience significantly reduced operational costs, doubled engagement, and measurably improved retirement outcomes.
An impressive 20% of plan participants who used these tools increased their contribution rate by an average of 5%.
